What this looks like in practice.
This is a selection of product work I’ve led or been deeply involved in over the years. I’ve focused on examples where the problem was messy, the constraints were real, and the outcome depended on making good product decisions, not just shipping features.
Platform & Systems
Ticketing Architecture
Designing a channel-agnostic ticketing system with clear primitives of lifecycles, ownership, and state transitions to support high-volume, multi-channel support at scale.
Omni-Channel Inbox
Unifying fragmented conversations across WhatsApp, Instagram, Email, Web, IVR, etc, into a single, scalable support system initially for D2C brands, and later evolved to support B2B vertical and use cases.
Automations & Workflows
Contact & Identity Management System
Designing a identity system that brings all customer identifiers together, resolving duplicates, preserving context, and giving teams a single, trustworthy view of who they’re talking to.
Workflow Builder
fre
No-Code Full Stack Apps Builder
Lowering the barrier to building internal and customer-facing apps by turning complexity into composable, no-code building blocks combining data, logic, and UI.
Ticket Automations
fre
AI Generated Landing Pages
fre
Data & Analytics
Defining Product Metrics
fre
Ticketing Analytics
fre
AI
AI Generated Landing Pages
fre
Agent Co-Pilot
fre
What this looks like in practice.
This is a selection of product work I’ve led or been deeply involved in over the years. I’ve focused on examples where the problem was messy, the constraints were real, and the outcome depended on making good product decisions, not just shipping features.
Platform & Systems
Ticketing Architecture
Designing a channel-agnostic ticketing system with clear primitives of lifecycles, ownership, and state transitions to support high-volume, multi-channel support at scale.
Omni-Channel Inbox
Unifying fragmented conversations across WhatsApp, Instagram, Email, Web, IVR, etc, into a single, scalable support system initially for D2C brands, and later evolved to support B2B vertical and use cases.
Contact & Identity Management System
Designing a channel-agnostic ticketing system with clear primitives of lifecycles, ownership, and state transitions to support high-volume, multi-channel support at scale.
Low-Code Database Builder
Unifying fragmented conversations across WhatsApp, Instagram, Email, Web, IVR, etc, into a single, scalable support system initially for D2C brands, and later evolved to support B2B vertical and use cases.
Automations & Workflows
Workflow Builder
Designing a channel-agnostic ticketing system with clear primitives of lifecycles, ownership, and state transitions to support high-volume, multi-channel support at scale.
Ticket Automations
Unifying fragmented conversations across WhatsApp, Instagram, Email, Web, IVR, etc, into a single, scalable support system initially for D2C brands, and later evolved to support B2B vertical and use cases.
Integration’s Landing Page Generator
Designing a channel-agnostic ticketing system with clear primitives of lifecycles, ownership, and state transitions to support high-volume, multi-channel support at scale.
Low-Code Database Builder
Unifying fragmented conversations across WhatsApp, Instagram, Email, Web, IVR, etc, into a single, scalable support system initially for D2C brands, and later evolved to support B2B vertical and use cases.